Privacy policy

We are Winsol and we are responsible for the processing of your personal data and the protection of this collected data. Our company does product development, production, sales, delivery and installation of goods and services such as, but not limited by; sun protection, exterior joinery, gates, blinds and pergolas.

Winsol mainly gathers personal (name, address, phone number,…..), financial (account number in case of payment) and electronic identification data (e-mail, IP-adress, cookies, times of connection) from among others its visitors, clients, suppliers, partners, contractors and subcontractors.

We collect personal data through:

• Personal contact made in our showrooms/ in seminars/ conferences on the basis of  the personal data given to us.

• On this website by the means of cookies (on the condition of being given permission by you to us, to learn more about this you can consult our cookie policy)

• The contact form which you have filled in on our website,

• …

The current privacy regulations require that we tell you on the basis of which legal grounds we collect and retain personal data and for which purpose we process your personal data.

Briefly stated we collect and process your personal data for our standard business operations.
Specifically we use this data among other things for:

• Research and development

• Purchasing

• Sales

• The execution of agreements

• Planning

• Delivery and installation

• After-sales and reparation

• Reviews and customer satisfaction research

• Manage an efficient customer management service (potential clients, current clients and regaining of lost clients)

• Keeping correct accounting

• Visits to our website

• Marketing

• Newsletters and emails

• Personal sales advice

• Humans resources

• Legal

• …

The legal grounds and/ or legal basis which Winsol relies on  (not limited by) the permission of the agreement, the execution of the agreement, the fulfilment of legal and statutory obligations and or legitimate interest.

We try to process your user data as much as possible within the organisation of Winsol, however this is not always possible. Consequently your user data may be transferred occasionally to third parties. This will only be done when this is required for our services. The above mentioned third parties are (but not limited by): dealers, delivery partners, it-services, consultancy partners (for example data management platforms, media and advertisement agency’s and research bureaus to keep informing you as well as possible about the products in which you are interested) and parties which gather and process our reviews.

We do not keep or process your personal data any longer than necessary. After the necessity to keep your data ends we will delete or anonymise your personal data for internal consulting and analysing to optimise our internal business processes.

We will respect specific time frames after which we will remove your personal data:

• Inactive potential clients data will be removed after 2 years. After this period this user data will be removed or anonymised for internal reporting.

• Inactive clients user data will be removed 10 years after terms of guarantee. After which this user data will only be used for internal business reporting. This does not exclude the fact that clients are expected to keep their bill of sale when they want to invoke their warranty.

• Active clients user data will be kept for as long as the commercial cooperation continues and this cooperation is not cancelled by either one of the parties.

• We are legally required to keep our fiscal and accounting documents for 7 years. This includes the data from your bill of sale, payment data and order details. After this 7 year term Winsol will destroy this data fully in accordance with GDPR and WVG regulations. We will however use the anonymised data

• for internal business reporting.

• When your products are being replaced or repaired we keep the data regarding your request for reparation/ replacement and contact info for 10 years. After this term we use this data only anonymously for internal business reporting.

•  When you have given consent to receive our newsletter or when you have given consent to receive personalized messages this consent is kept for 5 years. When this consent is withdrawn the records of the withdrawal of this consent will be kept for 5 years.

• Data uses to prevent fraud are kept for a longer timeframe. This is not fun, but it is necessary.

• ....

As a data supplier U have different rights. Because of GDPR and WVG you have the right to:

• look into your data: Every visitor of which we collect personal data has the right to demand access to this data and review it.

• rectify this data: As a user of our services you have the right to improve, supplement or remove your user data.

• be forgotten: as a user of our services you have the right to demand that your data is removed from our systems. This can however only be done to the extend in which the law and technology allows it. The right to be forgotten can only be exercised if this does not needlessly hinders the business interests of Winsol NV and any of her affiliated companies.

• withdraw consent: Every user of our services whose personal data is being collected has the right to withdraw its consent. The consent to process personal data can even be withdrawn after this consent has already been given.

• transfer data: as a user of our services you have the right to transfer the processing of your personal data to another responsible party.

• limitation of processing: as a user of services you have the right to (temporarily) block the processing of your personal data.

• resist decisions made by automatic processing. As a visitor and user you have the right to switch of automatic profiling.

Do you have a question or a request to exercise your rights and/or do you wish to file a complaint? You can simply write, email or file a registered letter to contact us. ( see the section “how to contact us” for our contact details) when you have come to the conclusion or when you think your personal data are being collected or processed in a way that is not GDPR compliant. In principal the exercise of these rights is for free. It is important to notify in your request which right(s) you wish to exercise with the extra notification how you are to be reached and additional information which confirms your identity. Without unnecessary delays our services will process, research and respond to your request.

Gathered personal data will be collected on the secure servers of Winsol. As controller Winsol is responsible for GDPR compliance in all its branches.

For any questions or complaints about your personal data and the protection of your privacy we invite you to contact us by email on this address: privacy@winsol.eu or info@winsol.be.

You are also welcome to write us by normal or registered letter on this address:

Winsol
Roeselaarsestraat 542
8870 Izegem
BE 0426.996.671
T : +32(0)51 33 18 11

If you are not satisfied with the handling of your question, complaint or claim, you have the right to also file a complaint with the data protection authority (GBA) or with your local protection authority for data stored in the EU.

Data protection authority
Drukpersstraat 35
1000 Brussel
contact@apd-gba.be
T : +32(0)2 274 48 00
Fax : +32(0)2 274 48 35

This data protection policy was last reviewed the 30^th of august 2019 as version 2.